Privacy Policy

Privacy Policy

Effective Date: 12-05-2025

Datalinx AI, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

Business Information: Name, email, phone number, company details, and billing information when you create an account or contact us.

Automatic Information: IP addresses, browser type, device information, and usage data through cookies and analytics tools.

Customer Data: As a data processor, we process data on behalf of our enterprise clients according to their instructions.

How We Use Your Information

We use your information to:

• Provide and improve our AI-powered data platform services
• Process payments and manage accounts
• Provide customer support
• Send service updates and notifications
• Analyse platform performance and security

Data Sharing

We share information only with:

• Service providers: AWS (hosting), Datadog (monitoring)
• Customer-specified destinations: Marketing platforms, data warehouses, and analytics systems as configured by customers
• Legal requirements: When required by law, court order, or to protect our rights

We do not sell your personal information.

Data Security

We protect your data with:

• AES-256 encryption at rest and TLS 1.2+ in transit
• Multi-factor authentication and role-based access controls
• SOC 2 Type II compliance
• Regular security audits and employee training

Data Retention

• Active accounts: Duration of customer relationship
• Terminated accounts: 90 days after termination
• Customer data: Per customer instructions or contract terms
• System logs: 90 days to 7 years depending on type

Your Rights

You have the right to:

• Access and correct your personal information
• Request data deletion (subject to legal requirements)
• Export your data in standard formats
• Opt-out of marketing communications

California residents have additional rights under the CCPA, including the right to know what information is collected and disclosed.

Cookies

We use essential cookies for security and functionality, plus optional analytics and functional cookies. You can manage cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or platform notification.

Contact Us

Datalinx AI, Inc.

Email: support@datalinx.ai